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Digital User Experience UX Professional Degree Apprenticeship

National Highways
Leeds, West Yorkshire
Closing date
18 Dec 2023

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Role Type
Start Date

Job Details

Salary: £22,800

Location: Bristol, Leeds or Guildford

Closes on: 18 December 2023 at 12:00pm

Programme start date: September 2024

Be at the centre of our IT services, learn how we use IT service management tools to support and improve the user experience and achieve a degree-level qualification.

What you'll be doing

As an apprentice in Digital UX (User Experience) you’ll join our Digital Services directorate, delivering innovative solutions to help our users get the best from the IT systems and applications that we rely on at National Highways. 

Working with experienced specialists in our Service Operations team, you’ll learn all about our IT Service Management (ITSM) tool (ServiceNow) and get directly involved in its day-to-day administration and delivery. As part of a ServiceNow Centre of Excellence, you’ll also support the team to develop and improve the tool so that it continues to meet the needs of our users.  

As well as developing your skills and knowledge, you’ll also discover: 

  • ITSM development and deployment best practice  How we work with a range of end users to capture and develop IT requirements and improvements  How we deliver innovative IT projects that will make a real difference to the user experience 

On your learning programme, you’ll complete a degree in Digital User Experience (UX), which is fully funded at no cost to you.   

Find out more about the skills and knowledge criteria you’ll work towards on this apprenticeship.

What you'll get in return

By combining working and learning, you’ll gain valuable hands-on experience and pave the way for a bright future with us. We’ll support your development every step of the way and you’ll enjoy the chance to shape your future with personalised development plans and career guidance. 

You’ll have: 

  • A dedicated line manager, job mentors and a skills coach to provide encouragement, direction and career planning support  Flexible working arrangements and time away from your role for your studies  Opportunities to connect and network with other apprentices as part of our Early Talent community 

As well as a competitive salary, you’ll also have access to a fantastic employee benefits package. Find out more about the benefits we offer at National Highways

What you’ll need to succeed 

It takes all kinds of people to keep our organisation (and roads) moving. Whatever your background, an apprenticeship is just the start of a long, fulfilling career with National Highways. 

If you can show that you’ve got what we see in our apprentices every day, you’ll be a great match. You’ll have: 

  • The ability to work effectively with others in a team  The ability to work to timescales, understanding when and how to prioritise   The ability to give and receive information effectively  The ability to write clearly and concisely  A desire and passion to grow your career at National Highways 

You’ll also need to have these essential qualifications: 

  • At least 5 GCSEs at grade 4 / grade C or above including English and Maths 

Plus, one of the following:

  • 120 UCAS points made up of A Levels or equivalent qualifications (e.g. BTEC, T Level) in related subjects (e.g. Maths, Science, IT)


  • Completed a Level 3 apprenticeship in in a related field

It is key to know all offers to onto our apprenticeships are subject to satisfactory completion of our pre-employment checks. This includes a Right to Work check, reference check and a DBS criminal record check. 

About us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.  

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion in what you do, work effectively in a team and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation. 

And finally 

Please complete your application as soon as possible, as we may close to new applications earlier than the current closing date


Everyone who works at National Highways, from those who design our roads to those who patrol them, play a vital part in keeping our customers safe.

We have a diverse workforce that reflects the communities we work in and foster an inclusive culture by actively supporting our growing employee networks.

We want to attract the very best talent to work with us. Our roles range from accountants to traffic officers, and engineers to project managers. But what they all have in common is helping to connect the country, and the opportunity for you to really grow your career with us.

Company info
National Highways
National Traffic Operations Centre, 3 Ridgeway
Quinton Business Park
West Midlands
B32 1AF

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