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Apprentice Patient Pathway Co-ordinator

NHS England Apprenticeships
Competitive salary
Closing date
5 Dec 2023

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Job Details

Job summary

Following previous successful apprenticeships, Independent Health Group are again working with Wiltshire College & University Centre to offer a Level 3 apprenticeship in Business Administration. We are hoping that the apprenticeship will lead to a full-time permanent role as a Patient Pathway Co-Ordinator for the right candidate who is interested in progressing their career within a healthcare setting.

This exciting role is based in our friendly Patient Administration Team at our Head Office in Bath Business Park, Peasedown St John, just outside Bath. We will support you with learning the skills needed to undertake the role. You will need to be friendly and approachable with a good standard of English and basic computer skills.

Our staff benefits include:
  • Working in a modern office building
  • Free parking
  • Additional days leave for birthday (weekdays only)
  • Full on-the-job training & regular 1 to 1s to support staff
  • Private pension scheme

Main duties of the job

This is a diverse role that is responsible for providing patients with the best possible administration journey from initial referral through to discharge back to the referring GP.

Business Administration Level 3 Apprenticeship course Overview:

Key areas of study

  • Learning about organisational structures and external influences
  • Develop an in-depth knowledge around business legislation and regulations
  • Understand your role and how that fits within your organisation
  • Looking at systems, processes and tools to support excellent business customer service
  • Change management, project management and finance How does it work

How does it work?

Delivered in the workplace and/or remotely, with a visit from your tutor every 4-6 weeks. There is no WCUC attendance for this apprenticeship.

Off-the-job training requirement

Youll need to record a minimum of 6 hours per week off-the-job training time. This can include college attendance, work shadowing, training, workshops, online learning, tutor sessions, revision, webinars, industry visits anything that supports your learning on the apprenticeship.

Training, tutoring and Assessment

Youll create a portfolio of work-based evidence including discussions, observations and work product, along with a presentation showing how you were involved in a project. At End Point Assessment, youll sit a multiple choice knowledge exam, present your project and complete a professional discussion

About us

Independent Health Group was set up in 2004 by Dr Matthew Wordsworth with the aim of offering patients the choice of being treated out of hospital, closer to home. Matt wanted to create a new health care organisation in which like-minded health care professionals could deliver truly patient centred care. Our aim was to be a leading provider of community-based diagnostic and treatment services of the highest quality, where patients always come first .

Since 2004 we have grown the range of services we offer, and the sites we work from, but we still believe that Independent Health Group offers you an opportunity to make a real difference to patients care and treatment.

We work in a different kind of environment to that of an acute hospital setting. Our patients see the same clinician and are offered specific appointment times.

We offer our staff an innovative, alternative way to delivering health care. Our staff work within small teams with plenty of time for patient contact. You will have the opportunity to contribute to the development of a fantastic organisation, as well as the opportunity to develop your skills and knowledge in a health care setting.

For further information about this role, or an informal discussion, please contact Karen Dixon, Patient Admin Lead, at Alternatively, if you would like to apply via CV, please send it to with a cover letter explaining why you feel you would be suitable for this role.

Date posted

15 November 2023

Pay scheme



£14,117.61 a year Salary includes one day paid leave per week for college work




18 months

Working pattern


Reference number


Job locations

8 The Office Village

Bath Business Park

Peasedown St John



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