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IT Support Apprentice

QA Apprenticeships
Golborne, London (Greater)
£12,000 - £13,000 per annum.
Closing date
27 Dec 2023

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Role Type
Start Date

Job Details

Employer description: 
We are one of the North West’s leading independent chartered Accountancy and Business Advisory practices.

We are now looking for an eager candidate to join us as an apprentice.  
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Duties and responsibilities: [will consist of:] 

  • Servicing and triaging support requests in a timely manner and addressing issues until they are resolved 
  • Escalating technical issues with senior staff or management when necessary 
  • Staying up to date regarding the latest IT developments, including new operating systems and applications 
  • Assisting with routine tasks, such as monitoring server security, software and anti-virus updates 
  • Onboarding new employees and updating user network access 
  • Installing new computers, operating systems and software 
  • Providing users with training and information regarding the use of new systems and software 
  • Monitoring the performance of the company’s desktop and server infrastructure and making suggestions for improving efficiency 
  • Assisting in the maintenance of IT procedures and documentation 

What we are looking for: 

  • Passion for IT
  • Computer Literate
  • Communication both written and verbal


  • Positive can do attitude
  • Ability to work in a team and independently

Entry requirements: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

£12,000 - £13,000 per annum.

Working hours: 

  • Monday to Friday, 8:30am to 5:00pm (45 mins for lunch)
  • Option to finish at 4pm on Fridays by starting at 8.15am Monday to Thursday.
  • Total hours p/w: 38.75


  • 27 Days Annual Leave + Bank Holidays
  • Birthday Off

Future prospects: 
This apprenticeship comes with the opportunity of full-time employment upon successful completion of the course.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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