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Front Desk Apprentice

Employer
Inspiro Learning
Location
Hertfordshire
Salary
£407.20 per week
Closing date
28 Dec 2023

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Specialism
Sales / Customer Service
Sector
Hospitality & Travel
Role Type
Apprenticeship
Start Date
December
Duration
12-18 months

Job Details

A wonderful opportunity has become available at The Hanbury Manor Hotel and Country Club for an enthusiastic candidate to join the reception team as a Front Desk Apprentice. 

You will need to be enthusiastic and hard working and ready to work in a fact paced environment and contribute towards the perfect customer experience.

Main Duties:

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

As an apprentice you will also be included on a Hospitality qualification, this will involve an assessor visiting you in the workplace to deliver the training with no college involved.

As an apprentice you can also apply for an NUS card!

Please see link below with further information

NUS Apprentice extra

Company

Inspiro are one the UK’s largest apprenticeship providers. We’ve grown our business by growing professionals — designing employer-led programmes that provide life-changing, career-shaping skills and experiences for their employees.

Throughout the country, our teams are at work across a range of consumer-focused sectors, from social care and hospitality to retail and automotive and lots in-between. While every programme is underpinned by a proven and robust delivery model, each is tailored to our partner’s ambitions, requirements and strategy — it all starts with your needs.

Company info
Website
Telephone
0800 731 8199

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