This job has expired

Reception /Front Office Apprentice

Employer
Inspiro Learning
Location
Huntingdon, Cambridgeshire
Salary
£320 per week
Closing date
28 Dec 2023

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Specialism
Catering
Sector
Hospitality & Travel
Role Type
Apprenticeship
Start Date
December
Duration
12-18 months

Job Details

Marriott Delta Huntingdon has a fantastic opportunity for an Apprentice Receptionist to join their friendly team and work towards gaining your level 2 Hospitality Team Member Apprenticeship Standard.

What you’ll do 

  • Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
  • Answer, respond to and process all guest calls, messages, questions or concerns.
  • Give guests information and directions regarding property and local areas of interest.
  • Process check-outs and resolving any disputed charges.
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 

Policy and Procedures:

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests’ service needs; assist individuals with disabilities.
  • Thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

To become an apprentice, you must:

  • Be 16 or over
  • Not already be in full-time education

You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace

  • Learn and train for a specific job
  • Get paid and receive holiday leave
  • Hands-on experience in a real job
  • Study for at least 20% of your working hours
  • Complete assessments during and at the end of your apprenticeship
  • Be on a career path with lots of future potential

What is an apprenticeship?

An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.

Levels of an apprenticeship

Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.

At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.

Company

Inspiro are one the UK’s largest apprenticeship providers. We’ve grown our business by growing professionals — designing employer-led programmes that provide life-changing, career-shaping skills and experiences for their employees.

Throughout the country, our teams are at work across a range of consumer-focused sectors, from social care and hospitality to retail and automotive and lots in-between. While every programme is underpinned by a proven and robust delivery model, each is tailored to our partner’s ambitions, requirements and strategy — it all starts with your needs.

Company info
Website
Telephone
0800 731 8199

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