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Apprentice Customer Care Representative

Employer
Inspiro Learning
Location
Gateshead, Tyne and Wear
Salary
£390.75 per week
Closing date
28 Dec 2023

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship
Start Date
December
Duration
12-18 months

Job Details

Are you looking to start your career in Customer Service whilst gaining a Level 2 Customer Service Practitioner Apprenticeship?

FedEx are looking for people-focused Apprentices to join their team of Customer Care Representatives, who together provide advice, services and solutions for our Customers. As an Apprentice Customer Care Representative, you will be providing an outstanding service through our voice, chat and email customer contact channels.

The FedEx Apprentice role is a fantastic opportunity to start a career with us. The journey will involve learning our frontline voice, chat and email contact channels, as well as days shadowing management and joining project meetings in order to obtain a real understanding of the Care Centre as a whole. 

If you are passionate about providing an outstanding customer experience and looking to start your career within this industry then please apply, all applications will be considered. We will provide all training required and ensure that you are fully supported and guided throughout your Apprenticeship journey.


What we will offer you

  • Attractive Apprenticeship salary of £20,319
  • A starting balance of 23 holiday days, accruing additional days with length of service
  • Structured career progression
  • Pension
  • Fun working environment
  • Free onsite parking
  • Health scheme
  • Life assurance (4 x annual salary)
  • Corporate benefits


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

As an Apprentice you will be completing a Level 2 Customer Service Practitioner Apprenticeship with Inspiro Learning. 

You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

  • have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
  • learn and train for a specific job
  • get paid and receive holiday leave
  • get hands-on experience in a real job
  • study for at least 20% of your working hours
  • complete assessments during and at the end of your apprenticeship
  • be on a career path with lots of future potential
  • be entitled to an NUS card https://www.apprenticeextra.co.uk/

Company

Inspiro are one the UK’s largest apprenticeship providers. We’ve grown our business by growing professionals — designing employer-led programmes that provide life-changing, career-shaping skills and experiences for their employees.

Throughout the country, our teams are at work across a range of consumer-focused sectors, from social care and hospitality to retail and automotive and lots in-between. While every programme is underpinned by a proven and robust delivery model, each is tailored to our partner’s ambitions, requirements and strategy — it all starts with your needs.

Company info
Website
Telephone
0800 731 8199

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