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Graduate Customer Service

Search Consultancy
Closing date
27 Dec 2023

Graduate Customer Service
Monday to Friday

Full training
Uncapped commission
health plan
Discount scheme
Free fruit, tea and coffee - also a free healthy breakfast!
Summer and Christmas socials

Do you want to further you career in customer service? Have you had previous experience in debt solutions? If yes this is the job for you

We are seeking a compassionate and detail-oriented graduate customer service representative to join our debt solution team in Manchester. In this role, you will be responsible for assisting clients in navigating through their financial difficulties and finding solutions to their debt problems whilst providing excellent customer service.

We offer an amazing opportunity to work in Manchester city centre as a Graduate Customer Service Account Manager. We where we have a caf on site offering free fruit and a healthy breakfast to show our staff just one of the many ways we value them. Along with team events and full training provided

The responsibilities for Graduate Customer Service in Manchester involve:

Provide empathetic and knowledgeable assistance to clients experiencing financial hardship
Answer incoming calls and respond to emails, addressing client inquiries and concerns
Assess client financial situations and recommend appropriate debt management options
Negotiate with creditors and collection agencies on behalf of clients
Set up and manage debt repayment plans
Maintain accurate and confidential client records
Ensure compliance with industry regulations and company policies
Follow up with clients to ensure their debt management plans are progressing as expected
Collaborate with other team members to continuously improve the customer experience

What we are looking for:

A desire to make a real difference to our customer's lives
The determination to do more and go the extra mile for customers
The drive to be proactive and resilient and make things happen
A motivation to learn and constantly grow
The empathy and understanding for customers

If you want to be considered then please apply with your CV today

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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