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Medical Receptionist Apprentice - Hartshill Medical Centre

Employer
Newcastle and Stafford Colleges Group
Location
Stoke-on-Trent, Staffordshire
Salary
£10,582 per annum
Closing date
13 Dec 2023
  • To provide an extensive receptionist service to General Practitioners and attached practice staff
  • Acknowledge patients attending the surgery and greet in a pleasant, appropriate and professional manner at all times, projecting a positive and friendly image
  • Answer the telephone politely and promptly
  • Process requests in person and by telephone, requests for appointments, telephone consultations and home visits, ensuring patients are directed to the appropriate healthcare professional
  • Taking messages for practice staff and patients and ensuring these are actioned appropriately
  • Prepare referrals in line with Choose & Book processes, etc.
  • Open, prioritise and distribute appropriate incoming mail
  • Download communications, results etc. from nhs.net account
  • Accurately scan and attach correspondence into the practice computer system
  • Action all practice “tasks” and workflow comments daily in accordance with the practice policy
  • Communicate with patients using all methods available including telephone, face-to-face, text messages and e-mails
  • Registration of patients, both permanent, temporary and ensure information entered onto system is correct
  • Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number
  • Process all repeat and acute prescriptions in accordance with the practice policy and ensure appropriate details of recall requirements are actioned

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Apprenticeship Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

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