This is an exciting apprenticeship opportunity within the Gateway G Department, based at The Nottingham Treatment Centre covering the reception. The Daycase Receptionists core working hours are Monday to Friday between 7am-6pm on a rostered. You will have excellent customer service skills and be committed to providing a first class service to all our patients
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working as part of theDaycaseteam you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You'll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Use your own initiative and respond to queries within and outside of the Organization with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
22 November 2023
£10,400 a year Per annum
The Nottingham Treatment Centre