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Business Administration Apprentice

Employer
Get Staffed Online Recruitment Limited
Location
Norwich
Salary
5.28 - 5.28 GBP Hourly
Closing date
12 Dec 2023

Business Administration Apprentice - Level 3

An exciting opportunity has arisen for a Business Administrator Apprentice to join the team.

Make it your business to get Level 3 qualified and have the chance to earn while learn with this fantastic apprenticeship opportunity

Our client:

Our client prides itself as a nationwide same-day courier service, operating from two branches in Norwich and Liverpool, they are strategically situated to serve major cities in England and everything in between.

The role:

Monday to Friday 9:00am to 6:00pm

  • Confidently dealing with all incoming customer calls quickly, courteously, and efficiently.
  • Making bookings accurately and advising clients of options to suit their requirements.
  • Completing customer bookings on the company's in-house computer program (SLM).
  • To resolve and direct customer, courier and control queries.
  • Proactively keeping clients informed of delays or issues as advised.
  • Proactive monitoring of third-party service and costs to ensure highest level of service and maximized margins.
  • Fleet control as and when required, utilising Velocity and promoting SLM to clients.
  • Provide support for out of hours services on rotational basis when required

Qualifications required:

GCSE or equivalent English (Grade A - C 9/4) - Essential

GCSE or equivalent Maths (Grade A - C 9/4) - Essential

Measures of success:

  • Excellent verbal and written communication including.
  • Pleasant and friendly telephone manner always.
  • Treats people with respect under all circumstances.
  • Responds promptly and appropriately to the needs of the customer and their requests for service and assistance.
  • Manages difficult customer and courier situations, quickly recognising signals of a disgruntled customer or courier and responds without getting angry.
  • Jobs are entered correctly, thereby reducing courier and customer queries and subsequent credit notes.
  • Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
  • Third party costs & known costs are accurately input, reducing queries when invoices are being checked.
  • Courier queries are dealt with effectively and promptly with minimal complaints.
  • Every courier is treated as a resource; they are visible and accessible to the network.
  • Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.
  • High levels of punctuality and attendance.
  • Works well as part of a team, is objective and be open-minded towards the ideas and views of others, gives as well as welcomes feedback, contributes to building team spirit, aids others to succeed.
  • Recognises that by the nature of our business, we may at times carry information or items that are highly sensitive and confidential and acknowledges and respects this.
  • Being proactive in suggesting to your manager how we can improve our service delivery.

Future prospects:

Potential contract extension or full employment.

Key relationships:

  • Close working relationships within operations, sales and all other support staff at Site.
  • Professional relationship with client base and suppliers

The apprenticeship:

Qualification: Business Administrator Level 3

Duration: 18 months

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