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IT Technician Apprentice

EMA Training Ltd
Derby, Derbyshire
Closing date
4 Jan 2024

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Technology, Telecommunications
Role Type
Start Date
12-18 months

Job Details

EMA are supporting our client to find their next apprentice! The role will consist of supporting, internal and external clients in all IT related duties, ensuring excellent customer service is delivered. Alongside your role you will complete a Level 3 ICT qualification with EMA.

Day to day duties may include but not necessarily limited to:

  • Responding to IT related tickets and offering client onsite support.
  • Setting up new PC’s/Laptops.
  • Setting up new users on internal systems.
  • Networking PC’s to printers, scanners and other hardware.
  • Trouble shooting and technical fault diagnostics for clients and colleagues.
  • Remote access to assist with the installations of both software and drivers for hardware.
  • Administrative tasks such as chasing server checks and printer readings.

Your training will take place at the EMA hub based at our hub in the centre of Derby.

You will complete the IT Technician pathway as part of your Informations communications technician level 3 programme.

Your training will be delivered in block release sessions delivered face to face by our specialist trainer.

You will also be supported by a dedidcated mentor to complete assingments and with your end point assessement.

Modules of learning will be around topics such as:

  • Network security 
  • Server Management
  • Fundamentals of cloud management 
  • Scripting 
  • IT and networking
  • Core ICT knowledge

Job Details:

You will work monday to friday 9am to 5pm with a starting salary of £14,000.


What are they looking for in their ideal candidate?

  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience
  • GCSE in Maths and English Grade C or above

IF your eager to kickstart your career in IT , then apply today!


EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Company info
01332 371666
Progress House
4 Siddals Road
United Kingdom

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