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Support Analyst Apprentice

QA Apprenticeships
EH6 5DT, Edinburgh
£19,000 per annum
Closing date
5 Jan 2024

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

Employer description:

Our Edinburgh based client is all about connecting and empowering people using cutting-edge technologies. They want you to be a part of the team, helping clients and learning along the way.

As a Support Analyst Apprentice, you'll be the go-to person for clients, ensuring they get top-notch service. While working you will also gain a SCQF Level 6 Diploma.


  • Be the frontline support for clients, using tools like email, ZenDesk, and Workplace by Meta
  • Assist in delivering excellent customer service
  • Manage IT support tickets and keep clients informed
  • Learn to troubleshoot technical issues
  • Work with the team to align organizations with new technologies
  • Get hands-on experience with tech giants like Meta and Microsoft

Required skills:

  • Good communication skills
  • Interest in digital tech and learning on the job
  • Eagerness to explore coding/software engineering would be beneficial
  • No formal qualifications needed, just a passion for tech!


£19,000 per annum

Working week:

40 hours per week


  • 28 days holiday plus UK bank holidays
  • Day off on your birthday
  • Office shuts over Christmas time each year
  • Fun company and team outings – summer and Christmas party
  • Generous private medical care and additional perks with Vitality
  • Refer a friend bonus
  • £500 WFH set up
  • Pension plan
  • Enhanced parental policies 
  • 2 weeks full sick pay
  • Birthday, long service and Christmas gifts

Future prospects:

Previous apprentices have gone on to senior roles within the company and our client values helping people reach their potential. If you commit and work hard you can build your career in different areas of the business.

If you're ready to kickstart your career in tech, this is your chance!

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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