About the apprenticeship
• Deal with a wide range of enquiries from internal and external customers (in person, via email. and by telephone) in a professional manner. Follow established procedures to deal with standard queries. Refer complex enquiries to relevant staff members, ensuring all relevant facts and information is accurately recorded and passed on.
• Undertake a wide variety of routine administrative duties to support the team and School.
• Update administrative systems with basic information.
• Provide a professional, well-presented and friendly reception service, including access to, and the safety, maintenance, and basic security of, the School's main accommodation (including occasional evenings and weekends, as necessary).
• Provide a light portering service. This may include receipt of deliveries, assisting with the preparation of rooms and equipment for customers' use, and movement of furniture and equipment as required, observing health and safety and manual handling guidelines.
• Operate the School's postal services. Co-ordinate incoming and outgoing post and deliveries by franking mail, arranging parcel deliveries, and forwarding delivery notes to the University Finance Team. Provide basic advice and guidance to customers on the most appropriate services for their need.
• Provide support for the organisation, set up, and running, of events, open days and student/public engagement activities (including limited evenings and weekends, as necessary).
Job Description Continued:
• Update records using databases, spreadsheets and specialised software.
• Ensure the regular filing and retrieval of correspondence and records.
• Arrange meetings and take notes at meetings as and when required.
• Assist with organising travel, accommodation, catering bookings, and the ordering/purchase of services and equipment, observing policies and procedures and completing associated basic financial activities (including raising purchase orders, receipting, and monitoring spend against budgets).
• Act as a fire warden and first aider and be aware of emergency procedures to assist in the evacuation of buildings during an emergency. Appropriate training will be provided as pat of the role.
• Establish working relationships with key contacts to help improve service levels.
• Take an active role in the team, supporting team objectives and other team members.
1. Ability to carry out a variety of administrative tasks, including writing accurately, clearly and concisely.
2. Ability to communicate with people effectively, courteously and with respect face to face, over the phone and online.
3. Ability to record information clearly and accurately to pass on to others.
4. Ability to apply confidentiality and discretion in an office environment.
5. Basic IT skills, including email, Microsoft Word documents and Microsoft Excel data entry.
6. Ability to carry out general administrative duties such as filing, photocopying, arranging meetings and ordering supplies.
7. Ability to work well with your team, knowing how to support colleagues as appropriate.
8. Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
9. Ability to identify problems using your own initiative and to solve these by finding and proposing the most practical solution.
10. Ability to speak/understand Welsh or demonstrate a willingness to learn.
Five GCSEs grades A - D, including English and Maths
Welsh Spoken Skills: No Welsh Written Skills: No
Training provider course:
Business Administration Level 2
About the employer
Cardiff University, School of Law and Politics
The Law Building
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Closing date for applications via Business Administration Apprentice | Apprenticeships (gov.wales): Wednesday 3 January 2024 We expect to interview shortlisted candidates, in person, on Thursday 25 January 2024. The selection process will also include an informal opportunity to meet members of Professional Services Teams and a tour of the Law Building.