As an Apprentice Training Administrator, you will be responsible for ensuring and supporting the provision of excellent service to our nuclear customers and employees alike in relation to best practice classroom based training, eLearning and related services through administrative support.
Key Tasks and responsibilities
• Management of customer mailboxes, including triage and filing of emails received
• Ensuring the provision of advice, guidance, and support on available training courses.
• Issuing Joining Instructions and pre-course reading for public and corporate courses.
• Response to general enquiries and quick wins received in the customer mailbox
• Management of certificate uploads
• Management of course completion records
• Telephone support for external enquiries
• Ensuring that both customer and trainer specific needs are always considered and catered for.
Stakeholder / Customer Support
• Receiving and answering verbal and written queries received from customer and internal staff in a timely manner.
• Other duties to include holiday and absence cover for colleagues in the Managed Training Team and as directed by the Operations Manager
To become an apprentice, you must:
- be 16 or over
- not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
- have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- learn and train for a specific job
- get paid and receive holiday leave
- get hands-on experience in a real job
- study for at least 20% of your working hours
- complete assessments during and at the end of your apprenticeship
- be on a career path with lots of future potential
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.