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System Support Apprentice

QA Apprenticeships
DG5 4AZ, Dalbeattie
£18,000 per annum
Closing date
6 Jan 2024

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

About the job:

This is a fantastic opportunity to join a young, vibrant organisation leading the way in modern construction techniques.

You will be responsible for assisting the business in meeting its strategic objectives and day to day operational requirements by providing system support across sales, marketing, project management, HR and finance functions.


  • You will use Microsoft Project to manage internal documentation relating to various projects
  • You will create and maintain a record keeping system which tracks products, projects and suppliers on Google Drive
  • Using Canva for customer facing marketing and advertising
  • Assist with processing of financial transactions using Xero
  • Being the first response to customer queries using a central mailbox, using Gmail and Google drive, problem solving and escalating when required
  • Working alongside the customer helpdesk dealing with incoming telephone calls and correspondence from customers and suppliers
  • Assist in the rollout of new ERP system called Emax and become a system expert
  • Working collaboratively across wider teams to prepare timely and accurate management information including cashflow, project updates and procurement
  • Collating sales information and identifying trends and patterns

What skills are we looking for?

  • Thorough attention to detail
  • Self-motivated and enthusiastic, with a proactive approach to problem-solving
  • Excellent communication skills, both written and verbal, with the ability to work in a group or on their own
  • Computer literate with the ability to learn new software packages easily
  • Strong organisational skills
  • Familiar with MS Office and similar business software
  • Hard-working, positive person who gets things done


£18,000 per annum

Working week:

35 hours per week, 8:30am - 4:30pm with 1 hour paid lunch


  • Pension 3% employer 5% employee
  • 20 holidays plus bank holidays
  • 3 days between Christmas and New Year off!
  • Plenty of career progression opportunities including sales, finance and project management

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Company info
Rath House 55-65 Uxbridge Road

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