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2024 Bloomberg Apprenticeship: Information Communications Technician - Level 3 (Technical Support)

Employer
Bloomberg
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
7 Jan 2024

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Specialism
IT
Sector
Banking & Financial Services, Technology
Role Type
Apprenticeship
Start Date
September
Duration
12-18 months

Location: London 

Team: Bloomberg Technical Support 
Qualification: Information Communications Technician  Level 3 
Programme Duration: 15 months 
Start Date: September 2024 

The Company: 

Bloomberg delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive, and collaborative — and in providing a work environment that encourages our employees to be their best.  

The Apprenticeship Program: 

The Apprenticeship Programme at Bloomberg is an exciting opportunity to enter the company in a full-time role, take on real responsibility, and discover new skills from day one. Our apprentices make meaningful contributions to our company, while also learning across the industry. Targeted at school leavers, young professionals, military veterans, and those seeking a career change, our program is designed to bridge the gap between the British education system and the ever-changing job market.   

The Bloomberg Technical Support Role: 

Our Team: Bloomberg’s Technical Support specialists are the very best in global front line support. You will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you. 

Eligibility criteria: 

  •  5 GCSEs (or equivalent) at grades 4 - 9 in any subject (Should include Maths & English) 
  •  Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject 
  •  Possess the right to work in the UK 
  •  Have lived in the UK continuously for the past 3 years 

What we would like to see: 

  •  Strong customer service skills including telephone etiquette and a professional demeanour 
  •  Excellent verbal and written communication skills in English (additionally, fluency in Spanish, French, Portuguese, Italian, German would be a plus!) 
  •  A real passion and proven experience of supporting technology across a multitude of platforms 
  •  A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite) 
  •  Careful attention to detail, with an aptitude for working quickly and accurately 
  •  Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team 

Apply now: 

Have we made you curious to learn more? If so, apply! Complete the online application Q&A (answer these questions thoughtfully) and submit your most up-to-date CV. Show us you are eligible. We will get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/careers/early-career/apprenticeships-at-bloomberg/ 

*** Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. 
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa). Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk  ***

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