Team: Employee Operations Team
Qualification: Information Communications Technician Level 3
Programme Duration: 15 - 18 months
Start Date: September 2024
Bloomberg delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive, and collaborative — and in providing a work environment that encourages our employees to be their best.
The Apprenticeship Program:
The Apprenticeship Programme at Bloomberg is an exciting opportunity to enter the company in a full-time role, take on real responsibility, and discover new skills from day one. Our apprentices make meaningful contributions to our company, while also learning across the industry. Targeted at school leavers, young professionals, military veterans, and those seeking a career change, our program is designed to bridge the gap between the British education system and the ever-changing job market.
The Employee Operations Team:
Our Global Employee Operations Team is central to this effort by providing platinum support to nearly 21,000 employees and more than 500,000 annual visitors in more than 170 innovative offices around the world. We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.
This team is therefore crucial to the smooth operation of the internal IT systems at Bloomberg and providing exceptional technical support to our employees. Our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
Workplace Operations & Supply Chain, through our services and applications, are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort, by providing platinum support to more than 22,000 employees and more than 500,000 annual visitors in more than 170 offices around the world.
We are a close-knit, hardworking team made up of: Service Specialists, Service + Desktop Support, Audio-Visual, and Mobile Technology Support.
The Global Employee Operations Team is integral to the smooth operation of the internal IT systems at Bloomberg. We provide technical support for all in-house IT & Mobile systems.
Our team forms Bloomberg's front line, providing level 1 & 2 technical IT, AV & Mobile support for all our employees. You will be part of a team responsible for installing, diagnosing, repairing, maintaining, whilst upgrading both IT and Mobile applications and hardware to ensure optimal performance. You will also be responsible for documenting, tracking, and monitoring problems to identify trends in our environment, whilst striving for first touch resolution alongside a detail-oriented approach to addressing our employees' technical needs quickly and efficiently.
Support is coordinated via a ticketing system, over the phone or Instant Message. The role will be a combination of providing remote and onsite/in-person support for PCs, Peripherals, Laptops, Mac's, Smartphones & other mobile devices such as Tablets and MiFi's.
Full training on the Bloomberg software will be given to the successful candidate.
- 5 GCSEs (or equivalent) at grades 4 - 9 in any subject (Should include Maths & English)
- Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject
- Possess the right to work in the UK
- Have lived in the UK continuously for the past 3 years
What we would like to see:
- Excellent customer service skills including telephone etiquette and a professional demeanour
- Foundational knowledge of technology processes and systems, such as popular operating systems and software applications. Plus an eagerness and aptitude to learn new technologies.
- Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
- Careful attention to detail, with an aptitude for working quickly and accurately
- Time and workload management
- Ability to thrive in a high pressure and fast-paced environment
Have we made you curious to learn more? If so, apply! Complete the online application Q&A (answer these questions thoughtfully) and submit your most up-to-date CV. Show us you are eligible. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/careers/early-career/apprenticeships-at-bloomberg/
*** Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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