About the apprenticeship
Customer Interaction: Receive inbound calls from customers, addressing queries and exploring opportunities to upsell products and services.
Respond promptly to customer inquiries, provide solutions, and ensure a seamless customer experience.
Cultivate and nurture relationships with both new and existing customers, ensuring their needs are met with care and attention.
Attention to Detail: Demonstrate a keen attention to detail in understanding and accurately recording customer issues.
Team Collaboration: Work closely with the team and the COO, sharing knowledge and insights to enhance overall customer support.
Adherence to Values: Uphold and embody the principles and values of CPR Global Tech in all customer interactions.
Outbound Support: Proactively make outbound calls to address and resolve customer issues and concerns.
Ticket Management: Efficiently handle and document customer tickets, ensuring timely resolution and follow-up.
Online Chat Assistance: Assist customers through online chat platforms, offering technical support and guidance.
Technical Issue Resolution:Tackle and resolve technical-related issues, providing comprehensive solutions to customers.
Why Join CPR Global Tech:
This apprenticeship is an excellent stepping stone to a career in customer service and technology. You will be part of a company that values growth, learning, and hands-on experience. We offer a supportive work environment where your contributions are recognized and rewarded.
This apprenticeship is conducted in partnership with Gower College, providing a blend of practical work experience and formal training.
Ideal for individuals looking to start a career in customer service and technology.
A strong interest in customer service and technology.
Willingness to learn and grow in a dynamic environment.
Basic IT skills and an eagerness to develop technical knowledge.
Strong communication and teamwork skills.
Flexibility and adaptability to new challenges and opportunities.
No Entry Level required
Welsh Spoken Skills: No Welsh Written Skills: No
Gower College Swansea
Training provider course:
Level 2 Apprenticeship in Customer Service
About the employer
C P R Global Tech Ltd
C P R Global Tech Ltd, Unit E2
Lakeside Technology Park, Swansea Enterprise Park
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interviews will take place at CPR Global Technology