This job has expired

Apprentice Receptionist

Employer
NHS England Apprenticeships
Location
Norwich
Salary
Competitive salary
Closing date
15 Dec 2023

View more

Job Details

Job summary

An exciting opportunity to join Woodcock Road Surgery as an Apprentice Receptionist has become available.

The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.

We would be happy to consider either full-time or part-time hours depending on apprenticeship provider requirements. Our working day is 8.00 am - 6.00 pm, so applicants would need to be able to start and finish at these times, depending on their shifts.

We offer you: Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.

The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.

Main duties of the job

The main duties associated with the role are:

To provide a courteous and efficient reception service to patients, carers and

visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion.

Visitors sign in and out and the member of staff they are seeing are advisedof their arrival.

The tidiness of the waiting room and the safety of its inhabitants.

Queries are answered or passed to an appropriate member of staff in atimely fashion.

Accurately updating patient records using System-One.

Taking action as requested by doctors and the nursing team.

Phoning patients to arrange/rearrange appointments and/or confirm testresults.

Supporting the provision of a seamless co-ordinated multidisciplinaryservice through good communication

and any other tasks/duties as requested by the Office Manager and wider administrative team.

About us

We are a busy City Practice, providing services for 8,000 patients.

Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills including Sexual Health and Diabetes Management, and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician's Associate.

The clinical team is supported by a skilled and well organised administration team.

We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.

We are a well established training Practice and welcome GP Registrars on six monthly placements.

If this sounds like a perfect job for you then please get in touch.

Date posted

07 December 2023

Pay scheme

Other

Salary

Depending on experience Apprenticeship framework pay scale

Contract

Apprenticeship

Duration

13 months

Working pattern

Full-time, Part-time

Reference number

A4042-23-0008

Job locations

29 Woodcock Road

Norwich

Norfolk

NR3 3UA

Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert