An exciting opportunity to join Woodcock Road Surgery as an Apprentice Receptionist has become available.
The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!
The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.
We would be happy to consider either full-time or part-time hours depending on apprenticeship provider requirements. Our working day is 8.00 am - 6.00 pm, so applicants would need to be able to start and finish at these times, depending on their shifts.
We offer you: Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.
The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.
Main duties of the job
The main duties associated with the role are:
To provide a courteous and efficient reception service to patients, carers and
visitors within the Practice ensuring:
Patients access the primary care services they require in a timely fashion.
Visitors sign in and out and the member of staff they are seeing are advisedof their arrival.
The tidiness of the waiting room and the safety of its inhabitants.
Queries are answered or passed to an appropriate member of staff in atimely fashion.
Accurately updating patient records using System-One.
Taking action as requested by doctors and the nursing team.
Phoning patients to arrange/rearrange appointments and/or confirm testresults.
Supporting the provision of a seamless co-ordinated multidisciplinaryservice through good communication
and any other tasks/duties as requested by the Office Manager and wider administrative team.
We are a busy City Practice, providing services for 8,000 patients.
Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills including Sexual Health and Diabetes Management, and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician's Associate.
The clinical team is supported by a skilled and well organised administration team.
We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.
We are a well established training Practice and welcome GP Registrars on six monthly placements.
If this sounds like a perfect job for you then please get in touch.
07 December 2023
Depending on experience Apprenticeship framework pay scale
29 Woodcock Road