Apprentice Support Officer
The Workstyles team are leading the way in modernising how the council works. We are responsible for an ambitious change programme that brings flexible working environments, new technology, and collaborative ways of working to teams and services across the organisation.
We are looking for a highly motivated individual to provide administrative support to the team. Workstyles prides itself in nurturing talent and supporting the development of people. Full support for the successful candidate will be provided, including any commitment to study time. The successful candidate will also be 'buddied' with one of the council's existing apprentices to provide peer support.
The successful candidate will:
- Learn to provide administrative support to the Head of Service and the wider teams within the service.
- Learn to develop professional relationships with internal and external customers and communicate effectively through written correspondence, telephone or in person.
- Liaise with all internal and external stakeholders on a daily basis and to deal appropriately with requests for information and take the necessary action.
- Contribute to the preparation and delivery of any project work appropriate to the team and service.
- Learn to arrange meetings, take the minutes, and carry out the necessary follow-up work.
- Update and maintain electronic and web based bulletins, resources and information available through the council websites and other media.
- Learn to set up, maintain and update paper based and electronic filing systems and enter data onto the team databases.
- Learn to receive, check and process invoices and to update financial records accordingly.
- Photocopy documents, deal with incoming and outgoing post, make telephone calls, and arrange appointments in diaries.
- Participate effectively within a team environment.
- Demonstrate a flexible approach to duties and work on own initiative.
- Excellent literacy skills with an ability to work accurately and pay attention to detail.
- Ability to keep information confidential and to work in a data sensitive environment, under the guidance of managers.
- Good organisational skills and the ability to maintain office systems and procedures, prioritising and co-ordinating a wide variety of tasks within a team environment and meeting specific deadlines.
- Ability to work methodically, and with a high level of accuracy, paying great attention to detail.
- Ability to be a good team player, to work flexibly within a team, supporting colleagues in training and development and to adjust to changing priorities.
- Good communication skills with the ability to be proactive within a constantly changing environment.
- Ability to use Information Technology and software programmes.
- Demonstrate a knowledge of the use of IT, including spreadsheets, databases, email and web-enabled systems
- Word processing experience (preferably Microsoft Windows)
- Experience/knowledge of maintaining a data base and spreadsheets
- Experience in general office tasks such as filing, maintaining a message book, acting as a receptionist.
Ability to demonstrate a commitment to the principles of Equalities and to be able to carry out duties in accordance with the Council's Equalities Policy.Qualifications required
GCSE Maths Grade A-C or equivalent
GCSE English Grade A-C or equivalent
Other relevant qualifications welcome but not essentialFuture prospects Career in Local Government or other public sector Career in business support across all sectors Further education prospects include degree level qualifications