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Customer Service Apprenticeship

Employer
Key Training
Location
Team Valley Trading Estate, Gateshead
Salary
£230 per week
Closing date
7 Apr 2019

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Job Details

Apprenticeship summary Working week

  • Monday - Friday 9.00am - 5.00pm Total hours per week: 37.50

Weekly wage

  • £230.00

Expected apprenticeship duration

  • 13 months

Possible start date

  • 31 Oct 2018

Vacancy description

Your key duties and responsibilities will be to:

  • Communicate with customers within your portfolio of accounts on a daily basis to ensure customer satisfaction and expectations are maintained
  • Project management, problem solving, commercial analysis and production of various reports
  • Raising orders and creating picking instructions based on customer request or VMI management
  • Maximise the opportunities to contribute to improvements in the profitability of the business such as charging for extras
  • Work in close conjunction with all other departments to ensure deliveries are OTIF, stock discrepancies resolved and information released to the factory is correct
  • Assist in ensuring that all employees joining the company in the Sales Department are trained and competent and that departmental KPIs are met

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills
  • Good numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to use own initiative
  • Ability to multi task
  • Ability to work independently and as part of a team

Personal qualities

  • Attention to detail
  • Punctual
  • Good time keeping skills
  • Excellent organisational skills
  • Committed
  • Strong work ethic

Desired qualifications

  • Good English and Maths skills as candidate will be getting a short test on these subjects
  • Good ICT skills

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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