Customer Service Apprentice

Key Training
Leeds, West Yorkshire
£140 - £160 per week
07 Mar 2019
07 Apr 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday to Friday 9:00am - 5:00pm Total hours per week: 35.00

Weekly wage

  • £140.00 - £160.00

Expected apprenticeship duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Working together with team to learn best possible Service Levels to all customers will be a priority, help & learn in team in the most effective manner.

  • Help customer services task day to day basis
  • Data Entry
  • Supporting Sales Team
  • Procurement
  • Tending to emails and telephone calls
  • Customer Follow ups
  • General Customer Service
  • Ad Hoc Duties
  • Deal with potential customers.
  • Serve customers
  • Office filing & Documentation
  • Help & Learn customer services in retails outlet

Requirements and prospects

Desired skills

  • Computer literate 
  • Keen 
  • Bright 
  • Good attention to detail

Personal qualities

  • Shows Enthusiasm for the role. 
  • Friendly and Approachable 
  • Reliable 
  • Driven 
  • Openness 

Desired qualifications

  • A-C GCSE or equivalent qualifications in maths and English are desirable however, not essential for this role

Future prospects

  • Progression opportunities available upon completion of the apprenticeship 

Training to be provided

  • Customer Service Practitioner apprenticeship standard level 2
  • In house training to be provided by the employer 
  • Functional skills in maths and English to be provided by the training provider wherever needed.

Apprenticeship standard

  • Customer service practitioner

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