BT Apprentice programme - Customer Service Operations
For most of our ten million customers, our customer care team is the voice of BT. We're the ones people turn to, online or on the phone. We bring services to life, from superfast broadband, to TV, sport and beyond. You'll learn to give a brilliant experience to the customers you work with - whether you become an expert in championing products, or diagnosing and fixing technology issues.
Its challenging work and you'll need to be a good listener, as well as a talker. It's also deeply rewarding when you know you've really helped someone, and the customer service skills you gain will last you a lifetime. Everyone who works here plays an important part in shaping our customer experience of the future.Requirements and prospects Desired skills
At BT, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate. We call them strengths. Do you share them?
Learner - keen and quick to grow
Drive - ambitious to do brilliantly
Team - supportive of colleagues
Networker - connects with other people
Ownership - takes personal responsibility
Analytical - careful problem solver
Change - open to doing things differently
Customer - Passion for the people we serve
Commercial - fascinated by business
Efficient - plans to achieve successPersonal qualities
We look for ‘sparks' of great potential that we can develop further with our training programmes and support. If you've got the spark, you can build a great future with BT.Qualifications required
For the higher programmes you will need to achieve (or have achieved) 2 A-Level qualifications with a minimum of CC grade by September 2017 (or equivalent qualifications).Future prospects At the end of your apprenticeship you will graduate from your apprenticeship and continue your career with BT.