Business Admin Apprenticeship - 11213
As the team is small they will (along with the team leader) be the face of the SMO and have opportunity to be recognised by senior management.
This would be a good starting point for anyone to move into service management eventually. If they decide that the IT world is not for them, they will have gained good, transferable skills that they can use in virtually any field they choose.
This is for someone who may be interested in a career in IT, but doesn't want to go down the technical route.
Many organisations outsource the operation of their IT systems and our Service Managers manage the contracts, which can range in value from a few £1000s to many £millions a year.
Our clients include police, councils, major online retailers, large legal companies, central government departments, energy companies and so on
Our new service management office will work alongside our service managers, helping them to deal with some of the tasks involved in running their accounts, such as:
- What does it cost to run large computing installations? How can we reduce our costs?
- Maintaining documentation
- Compliance with our company processes
- Ensuring we are meeting contractual targets
- Helping senior managers to understand the position across the accounts
• Competent user of MS Office suite
• Interest in IT (note: this is a non-technical role)
• Interest in IT service support/management
• Interest in business process automation using appropriate tools
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.Qualifications required
GCSE English & Maths, grades A-C plus A-Levels or equivalent BTEC Level 3Future prospects 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Things to consider The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).