Questor Insurance are an award winning independent provider of car hire excess and other niche insurance products distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK.
We are based at brand new refurbished offices in Maidstone and are looking for a Customer Service Specialist to join our exceptional Customer Service Team.
Our business is centred around exceptional customer service (just read out Trust Pilot reviews!). Our team is relatively small in comparison to what a ‘normal’ call centre team is, and we like it that way. We value the importance of job satisfaction and making our working environment a fun place to be. We have a number of extra benefits including;
Opportunities to gain professional qualifications and additional training Extra days leave to celebrate your birthday Perkbox membership Employee of the Month Access to Employee Assistance Programme
Description of Vacancy
As our Marketing Apprentice, you will report directly to the Digital Campaign Executive and assist with a variety of activities within the Marketing department. You will ideally have experience of producing creative content through graphic design or writing and have the confidence to voice and execute your own innovative ideas.
You will be able to demonstrate strong social media skills as creating content, posting and scheduling will form a significant part of your role.
Assist the Digital Campaign Executive with the day to day activities of the Marketing department including (but not limited to):
Social media post planning, posting
Creation of social media images and display/affiliate banners
Reporting SEO – competitive keyword rankings, landing page metrics, brand searches
PPC User experience
Email marketing campaigns
Content production – assisting with the writing of content for campaigns
Extra resource to call upon for project and campaign activities such as:
Monitoring of third-party analytics – advertising platforms
Outreach for link building campaigns
Meet personal qualitative and quantitative targets
Uphold the high standards expected by the company
Ensure a detailed and up to date knowledge of all company products
Execute additional tasks in order to meet departmental and business needs and changes.
12,000 – £14,000 D.O.E.
The hours of work are Monday to Friday (no weekends or bank holidays), 9am – 5pm. 1 hour for lunch (unpaid)
Proficient computer skills.
Excellent written and oral communication skills.
Accurate, focused and efficient.
Ability to manage own workload.
Confident to share relevant ideas and information within the team.
Self-motivated – driven to meet and exceed personal and company goals.
Understand the importance of providing “unexpectedly personal” service.
Develop and maintain positive working relationships with others.
Work well with the team and other departments.
Receptive to change.
A*-B Maths and English or equivalent qualification
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
As of 1st April 2018, the NMW for Apprentices is £3.70 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.