Customer Service/CCTV Apprenticeship 2017 - Southampton, South East

Recruiter
Balfour Beatty Plc
Location
Southampton
Salary
£149.85 - £260.85 per week
Posted
10 May 2017
Closes
30 Jun 2017
Ref
VAC001225926
Sector
Unspecified
Role Type
Apprenticeship
Start Date
September
Duration
Permanent
We have a new exciting opportunity to work as part of the City Watch Team on our Southampton Contract. This role with give you the opportunity to work for a market leading company, whilst gaining valuable skills and experience to ensure you develop to your full potential throughout the apprenticeship.

Balfour Beatty Living Places offers a comprehensive training programme in Customer Services and work planning with the opportunity of completing industry vocational qualifications. You will provide effective, efficient coordination of works in a customer focused environment, taking calls from the public as part of the City Watch team.

Within the role you will:

  • Support with the operation of Traffic Control, CCTV, Pay on Foot Parking, Itchen bridge toll, bus lane enforcement and Concierge door entry system
  • Provide support to the City's car parking service and Civil Enforcement teams
  • Comply with policies, procedures and relevant legislation to ensure obligations are met
  • Provide traffic and travel information for the transport network
  • Respond swiftly and appropriately to enquiries by radios, telephone, email or in person
  • Be confident and willing to deal with a wide range of people, internal and external
  • Provide an Electronic Concierge Service to residents linked to the scheme, to improve safety, security and contribute to improving areas as places to live
Requirements and prospects Desired skills

You will have a basic knowledge of MS packages including Outlook, Word and Excel.

Personal qualities
  • Have a friendly, flexible approach to your working day and a willingness to work with and support colleagues
  • Have an enthusiastic, engaged attitude and eagerness to learn and develop personally and professionally
  • Be highly customer focused with a can do attitude.
  • Be able to communicate verbally and in writing confidently, clearly and expressively
  • Be eligible to undertake SIA licence training including enhanced background checks
Qualifications required
  • Have a minimum of 3 GCSE's A*-C including Maths & English or equivalent
Future prospects You may secure a permanant position within Balfour Beatty working towards higher qualifications and other industry recognised qualifications.