Remote Helpdesk Support Apprentice

Synergy Security Ltd
£187.00 per week
15 May 2017
02 Mar 2018
Role Type
Apprenticeship, Higher
Start Date
Weekly wage £187.00

  • Working week 37.5 hours (9-5 Monday-Friday)

    Total hours per week: 37.50

  • Apprenticeship duration 18 months

  • Possible start date 16 Mar 2018

  • Date posted 15 May 2017

  • Distance 131.6 miles

  • Apprenticeship level Higher Level Apprenticeship

  • Reference number VAC001229030

  • Positions 1 available

  • Requirements and prospects Desired skills
    • Be able to work on their own initiative
    • Demonstrate practical knowledge and problem-solving strategies
    • Maintain focus under high pressure situations
    • Have high quality inter-personal skills
    • Have sensitivity to the different levels of expertise amongst client users
    • Keep abreast of new developments in software and hardware
    • An ability for self directed learning

    In summary we are looking for a vibrant individual who has the people skills to interact with our customer and their users; who has the technical skills to be able to complete support requests; who has enough initiative to be able to source the knowledge to complete support requests in the event of experiencing an unfamiliar event and who knows when to be flexible in order assist the continued function of our customers business interests.

    Personal qualities

    The successful candidate will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

    Desired qualifications

    Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English.

    Future prospects Exceptional opportunity to be an integral team member at this growing company. The employer is looking for the managers of the future. There will definitely be a full time position at the end of the apprenticeship. There will also be the chance to continue your own personal development by working towards a Level 4 qualification. Things to consider

    Do you envisage a long term career in IT?

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information visit:

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