IT Support and Networking Apprentice

4 days left

Fuelsoft Ltd
£187.50 per week
15 May 2017
01 Jun 2017
Role Type
Start Date
You will be joining an industry leading company, with industry leading products, working to serve their clients in the most professionally way possible You will be an IT Support Specialist

You will be an integral part of the team, delivering exceptional customer service to their clients.

You will be expected to undertake the following tasks;

  • Provide Helpdesk services
  • Manage and progress client support calls
  • Document clearly problem description
  • Perform Analysis of Customer issues to determine causes and solutions
  • Work with customers to investigate, test and develop solutions
  • Assist with customer support
  • Contribute to client Communication
Requirements and prospects Desired skills

The successful candidate will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

Personal qualities

Be able to work on their own initiative is part of the expected skillset as well as;

  • Demonstrate practical knowledge and problem-solving strategies
  • Maintain focus under high pressure situations
  • Have high quality inter-personal skills
  • Have sensitivity to the different levels of expertise amongst client users
  • Great timekeeping is expected
  • Great communication skills
  • Willingness to learn
  • To be able to challenge the norm
Qualifications required

Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

Future prospects Prospects are truly outstanding. They are looking for a full time member of an ever growing team. This would provide the perfect springboard to an exciting and satisfying career with IT Support and Networking. There's great mentoring within this company and you'll be treated like one of the family. There is also a full time role being offered upon successful completion of the Apprenticeship

Things to consider Can you get to the premises daily?