IT Apprentice's

Recruiter
Tui Uk
Location
Luton
Salary
£15,000.00 annual salary
Posted
17 May 2017
Closes
05 Jun 2017
Ref
VAC001231631
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
September
Duration
Permanent
You will join TUI on our Apprenticeship Scheme - at the end of 3 years you will reach the end of a Level 4 Apprenticeship linked to the specific role we are recruiting for. We are recruiting for: 1 x IT Commercial Apprentice 2 x Technical Support Apprentices

We are recruiting for:

1 x IT Commercial Apprentice
Reporting to the IT Commercial Planning Manager, the IT Commercial Apprentice will support the management and control of supplier contracts, run commercial processes and provide Commercial MI to key stakeholders.

2 x Technical Support Apprentices
The role of the Technical Support Apprentice is the coordination, management and delivery of support within the IT Technical Support remit; the main purpose is to deliver desktop, server & telephony support within the designated business areas.

What You Will Be Doing:
  • IT Commercial Apprentice
  • Supplier Management
  • Manage work requests (IMAC) to ensure cost effective, efficient and timely provision of changes. Operate the procedures used to procure services, equipment and resources from the suppliers.
  • Support the management of suppliers within the agreed Governance framework, including documenting actions and following up to ensure delivery of commitments.
  • Monitor the delivery of appropriate reporting (against SLAs, BBS, OLAs as appropriate) to support the Governance framework and follow up actions identified through reporting.
  • Work with stakeholders to ensure correct financial and procurement processes are followed. Ensure accurate recording of all spend to provide timely reporting.
  • Commercial Management
  • Maintain and report key commercial metrics to stakeholders.
  • Manage elements of the commercial relationship with the suppliers including billing, savings and change. Record costs savings, cost avoidance and improved terms and conditions.

Technical Support Apprentice

  • You will work closely with the Technical Support Analysts to ensure that all hardware and software, inclusive of telephony equipment, within the designated business area is fit for purpose and complies with TUI UK & Ireland standards and security policies.
  • You will work closely with the Technical Support Analysts to assist with the coordination of assigned projects whilst working in conjunction with the Technical Services Team, Network vendors and 3rd party support vendors.
  • Coordination and management for all installations of new offices when required along with the decommissioning of old locations.
  • Coordination and management for all installations relating to hardware refresh where equipment leases have expired. This will also undertake the management of IT equipment audits throughout the estate and the collection of redundant equipment when required.
  • Administration of Server rooms in designated areas of the business.
  • Maintenance of all related office records and technical environment documentation and contact lists.
  • Working closely with the Technical Support Analyst's to manage and support applications specific to your business area.
  • Ensure all related office data is backed up, secure and the TUI UK & Ireland security policy is adhered to.
  • Ensure minimum disruption to production systems within TUI UK & Ireland designated sites.
  • Liaising with 3rd party vendors/ Partners.
  • Prioritising support and change workloads to ensure OLA/SLAs are met.
  • Provide support, management and coordination for any on site 3rd party support teams.
  • Provide input to the Technical Support Manager to assist with the completion of management reports.
What We Are Looking For:
  • Someone with a genuine interest in IT and the travel industry who is outgoing and driven to succeed
  • Organised, and systematic, excellent attention to detail
  • Enthusiasm and desire to learn more important than technical knowledge
  • An avid problem solver with a love of all things ‘tech'.
  • A positive attitude is really important, along with a desire to help others
  • Excellent written and inter-personal skills
  • Ability to work as part of a team and on own initiative.
Requirements and prospects Desired skills
  • Someone with a genuine interest in IT and the travel industry who is outgoing and driven to succeed
    Organised, and systematic, excellent attention to detail
    Enthusiasm and desire to learn more important than technical knowledge
Personal qualities

An avid problem solver with a love of all things ‘tech'.
A positive attitude is really important, along with a desire to help others
Excellent written and inter-personal skills
Ability to work as part of a team and on own initiative.

Qualifications required

Minimum of 5 GCSE's (Including Maths & English) at Grade C or Above (or equivalent qualifications).

Future prospects Opportunity to excel within the business in similar positions.

Things to consider The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).