Customer Service/ Receptionist Apprenticeship

Key Training
Houghton Le Spring, Tyne and Wear
£175.00 per week
25 Mar 2019
25 Apr 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Mon - Fri 8am - 6pm (between these hours) Total hours per week: 37.50

Weekly wage

  • £175.00

Expected apprenticeship duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

This is an ideal opportunity for those who possess a proven ability to deal with all aspects of front and back office duties. As an apprentice within a GP practice you'll be expected to undertake various tasks whilst maintaining a professional attitude at all times.

So if you're an organised individual with an ambitious attitude, then this is the perfect career opportunity for you.

Main Duties:

  • Communicating over the telephone with clients and colleagues
  • Work on reception area, meet and greet visitors
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in house computer systems
  • Use a diary system
  • Sending and receiving emails
  • Postal and stationery duties
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents
  • Due to the nature of the role you will have to sign a confidentiality agreement

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Sound knowledge of Microsoft and Excel packages
  • High level of motivation
  • Attention to detail
  • Excellent telephone manner
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Responsible
  • Punctual
  • Efficient 
  • Ability to use own initiative
  • Ability to work independently and as part of a small, busy team

Desired qualifications

  • A-C (or equivalent) in maths and English are desirable, however not essential

Future prospects

  • Progression within the practice

Training to be provided

  • Customer Service Practitioner Level 2 Standard
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Apprenticeship standard

  • Customer service practitioner