IT Support Apprentice

Recruiter
Talk Plus
Location
Brighouse
Salary
£14,560.00 annual salary
Posted
01 Jun 2017
Closes
22 Jun 2017
Ref
VAC001242696
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
July
Duration
Permanent
Estio Training have an exciting opportunity for a level four IT apprentice at Talk Plus Business Systems based in Brighouse, Huddersfield.

Some of your duties and responsibilities in this role will include:

  • Provide level 1 support for all mobile, fixed line, VoIP and broadband customers
  • Provide troubleshooting and technical support via phone, web based tools and email.
  • Report faults to suppliers and networks.
  • Ensure all faults are chased up and resolved as soon as possible.
  • During problems act as liaison between customer and Tier 2 support (suppliers)
  • Guide customers on what products is right for them
  • Advise customers regarding the products proper use and address specific user issues.
  • Provide customer with information on what could make their connections run better or more efficient ways of doing a certain process.
  • Do site survey if necessary.
  • Assist the customer during installations - go to site if necessary.
  • Set up customer VoIP physically
  • Set up customer VoIP portals
  • Process orders for fixed lines and broadband connections
  • Keep the customer informed at all times.
  • IT support - External & Internal.
  • Software and hardware upgrades
  • Updating internal PC's
  • Maintain a good relationship with all our suppliers especially fixed and broadband suppliers (NTA, Nine and 2circles)
  • Make sure you have the latest information on all our product offerings. You will be able to support, troubleshoot and set up more effectively by knowing this.
  • Answer telephone, take messages or try to deal with the call.
  • Set up collections with UK mail when needed.
  • Be back up for the mobile side of the business, help out when needed.
  • Mobile set up and data transfer support.
  • Input data into Clarity.
  • All calls will be entered and tracked in online trouble ticket management systems
  • Graphic Work
Requirements and prospects Desired skills
  • Strong technical and analytical skills
  • Solid experience in problem analysis and resolution of problems.
  • Proved ability to function in a self-directed environment
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Strong written and verbal communication skills.
  • Ability to provide excellent customer service in all situations. Ability to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes.
  • Excellent telephone skills are essential in the day to day tasks, ability to keep calm in stressful situations is a must.
  • Proficient with Office/Photoshop/Mail chimp, with ability to learn new applications quickly.
  • Already experienced supporting IT customers in a commercial environment.
Personal qualities

We are looking for someone with experience managing and maintaining a small network with a basic understanding of well-known network protocols. Experience with Windows Server and related technologies.

Qualifications required
  • 5 GCSEs at grades A*- C or equivalent (including English Language and Maths)
Future prospects The role offers long term security and the opportunity to progress into a permanent position.