Field Technician - Advanced apprenticeship

Virgin Media
United Kingdom
02 Apr 2019
30 Apr 2019
Role Type
Start Date
Field technicians are the face of Virgin Media, visiting customers' homes to install and repair our groundbreaking broadband, TV and home phone products

At Virgin Media, our customers expect to be dazzled! By our products, which include the UK's fastest broadband network, and by our people - for making their lives brighter, easier... and a bit more fun!

As a Field Technician, you'll be at the frontline of providing our amazing services - travelling the country in one of our distinctive vans and visiting customers' homes to set up or fix their products.

Let's talk about what you'll be doing...

As part of our Field Engineer Apprenticeship Scheme, you'll learn how to install and repair our groundbreaking broadband, TV, mobile and home phone services - while reflecting the Virgin Media brand in every conversation you have with customers.

Your scheme mentor and other workmates will help you gain experience and exposure across the business. You'll be taught how to run cables properly, measure and adjust signal levels, make and change connections, configure state-of-the-art equipment and give our customers the low down on how their services work.

And, while you're kickstarting your career at one of the country's most forward-thinking and fun-loving companies, you'll be paid a tidy sum with some incredible benefits too! What's not to like?

How are you going to get there?

Ideally, you'll be comfortable using cutting edge technology, enjoy solving problems (especially using your hands) and have a talent for talking to people - while a head for heights and a clean driving license would also be useful!

Some experience within telecoms, IT or electronics as part of a customer facing role would be welcome but not essential. And, an understanding of how to use power tools, test equipment and the latest smartphones, tablets and PCs will also help your case.

We do things a little differently here. And to make that happen our people need to be a little different too. This isn't a place for pen pushers and clock watchers. Our people are super sharp and switched on. They are friendly, flexible and up for the challenge of satisfying our customers - that's the deal here!

So, what can we do for you?

We're looking for tech savvy men and women who can shine a bright light on technical gremlins, while being a brand ambassador every time they deal with our customers.

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It's super-important for us to reflect equality and diversity - and that's why we're encouraging men and women to hone their technical skills with us.

If you're a demon of diagnostics with a personality to match your technical expertise... come and be a part of something special at Virgin Media!
  • Apprenticeship: Level 3 Unified Communications
  • Duration: 15 months
  • Requirements:
    • Maths and English GSCEs (Grade C or above, Grade 4-9).
    • Completion of Level 1 or 2 Functional Skills Exams (Maths, English Reading, English Writing and ICT) is required if not exempt
  • Salary: GBP16,000 + salary progression based on performance + amazing benefits

Interested in this Scheme? Register your interest now and we will be in touch when we open shortly for applications.

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