Customer Service Apprenticeship within a law firm

Key Training
Middlesbrough, North Yorkshire
£150 - £200 per week
03 Apr 2019
03 May 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday-Friday 8:45am-5pm with 1 hour lunch Total hours per week: 37.50

Weekly wage

  • £150.00 - £200.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Duties to include:

  • Greeting clients on arrival and directing them to the appropriate fee earner
  • Switchboard duties
  • Maintain central diaries and making appointments when required
  • Ordering and delivering outgoing mail
  • Updating legal reference materials
  • Relief typing/secretarial duties
  • Ensuring file management is in accordance with Quality Procedures Manual, LAA Contract and Lexcel/SQM requirements
  • Contribute to maintaining a safe and healthy working environment
  • Contribute to maintaining and improving office procedures
  • Ensuring compliance with Equality and Diversity Policy
  • Any other duties which from time to time are required by the firm

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Desired qualifications

  • A-C GCSE grades in maths and English

Future prospects

  • Progression opportunities are available throughout the apprenticeship 

Training to be provided

  • Customer Service Practitioner qualification 
  • In house training to be provided by the employer
  • Functional skills in maths and English

Apprenticeship standard

  • Customer service practitioner

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