Chartered Manager Degree Apprenticeship (Social Change) - Charity Business Officer

MIND (National Association For Mental Health)
Granta House 15-19, Broadway, London, E15 4BQ
£19,000.00 annually
26 Mar 2019
26 Mar 2019
Role Type
Apprenticeship, Degree
Start Date
This post reports to managers in several teams across the organisation.

As Apprentice Charity Officer, you will play a key role in supporting Mind's ongoing vision: to ensure that everyone experiencing a mental health problem gets both support and respect.

You will be responsible for helping and supporting colleagues and teams in key areas of the business to deliver their projects, programmes, and campaigns which support our vision, and which are in line with Mind's strategy, values and goals.

To support what we do you'll sit within various teams across the organisation on a rotational basis, working closely with colleagues within Marketing and Communications, Organisation Development, Governance (including Strategy and Insight, Compliance, and Research and Evaluation), Policy and Campaigns, Fundraising, and the Information Team. You will support them in day-to-day tasks, ongoing projects, and evolving campaigns. Key responsibilities will include:
  • helping to co-ordinate and deliver projects and campaigns
  • reviewing and analysing information and evidence in areas such as governance, marketing, and fundraising - with a view to improving outcomes and impact
  • working with and supporting colleagues/teams across the organisation to help deliver various projects and programmes
  • collecting and accurately recording information to assist the effectiveness of projects
  • communicating with supporters and campaigners to influence and maintain relations
  • producing and updating Mind information for use by the public, Government, and other stakeholders
  • analysing performance data from across the organisation to monitor our progress against strategic objectives
  • championing the highest levels of customer care and compliance throughout Mind
  • scoping, developing and helping to write relevant policy/campaigning documents
  • coordinating the administration of community fundraising supporters
  • despatching mailings and e-newsletters to members and supporters
  • seeking feedback and insight from colleagues across Mind with the aim of improving workplace wellbeing, practice, and culture.

The nature of the duties of this role may change and develop according to the needs of the organisation. This will require you to adopt a flexible and adaptable approach.

  • Ensure that all responsibilities and activities within this post are consistent with the terms and spirit of Mind's policies
  • Adhere to relevant legal and statutory requirements including the Data Protection Act (ensuring an appropriate level of confidentiality at all times), Health and Safety at Work Act (ensuring H&S of own and others at all times) and any other relevant/charity law
  • Comply at all times with legal and industry guidelines (as directed), such as the Data Protection Act (GDPR), Fundraising Regulator (FR), Institute of Fundraising (IoF) codes of practice, data management, Gift Aid and all other requirements of an active fundraising charity
  • Provide support to colleagues
  • Maintain relevant systems and processes, for example the CRM system, internal reporting etc.

Requirements and prospects

Desired skills

  • Excellent all round communication skills, particularly the ability to communicate clearly and concisely to a range of audiences
  • Excellent self-management skills to work independently and as part of a team, using own initiative and being flexible and adaptable.
  • Ability to prioritise tasks and deliver them to deadlines
  • Understanding and commitment to Mind's mission and values
  • Ability to demonstrate an understanding and commitment to Mind's equal opportunities

Personal qualities

  • Self-motivated
  • Hard-working
  • Professional and polite

Desired qualifications

Generally, we expect our degree apprentices to demonstrate similar academic achievements to full-time BSc students.

A-level AAA

Excludes General Studies. Critical thinking

International Baccalaureate (IB) 36 points overall, including 6,6,6 from three Higher Level subjects. This must include a minimum of 4 in Standard Level Mathematics.


Access HE We consider applications from students with the Access to Higher Education Diploma on a case-by-case basis.

GCSE GCSE English and Mathematics at grade Cor 5 or above required(or equivalent).

Professional Experience
  • Given the vocational nature of Degree Apprenticeships consideration will be given to reducing the academic entry requirements should applicants have relevant work experience. Queen Mary and the employer will agree to consider such applications on a case by case basis.

Future prospects

After four years with Mind, and the exposure to various areas of the organisation, you will have a solid understanding and experience of how a charity such as Mind operates and conducts programmes and campaigns; you will have also garnered a working knowledge of the roles and duties that support the operational, programme, and campaigning elements of a charity; moreover you will of be in a strong position to identify:
  • which areas of a charity and types of role/duties you prefer working in
  • which particular department/roles within a charity you wish to form a career in.

You will also be in a position to apply for certain roles within Mind.

Things to consider

All employees are treated equally, with their employment, training and promotion being judged on the basis of their ability, skills and experience. The Equal Opportunities Policy also applies to all aspects of Mind's dealings with external organisations.

The benefits of working for Mind include:
  • Annual Leave
  • Flexitime Scheme
  • Pension Scheme
  • Employee Assistance Programme - a benefit program that assists employees work personal and/or work-related problems.
  • Special Leave
  • Bike to Work Scheme
  • Eye Care Scheme
  • Season Ticket Loan

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