Digital Degree IT Apprentice - 17580

12, Booth Street, Manchester, M2 4AW
£18,000.00 annually
11 Mar 2019
13 May 2019
Role Type
Apprenticeship, Degree
Start Date
Arrow Global have an exciting opportunity for a Digital Degree IT Apprentice to join their growing IT Team based in Manchester City Centre.

The role will be a key part of the IT department, where you will be involved in the management of small projects, particularly infrastructure projects whilst completing a Digital and Technology Solutions Degree Apprenticeship.

Start with a 45-48 month Digital and Technology Degree Apprenticeship Level 4/5/6.

The successful candidate will become an important member of the IT team.

Main role / Responsibilities: [will include but not be limited to]:
  • Management of 'small' projects and input to larger particularly to infrastructure projects
  • Evaluate technology solutions (e.g. infrastructure options)
  • Investigate and analyse issues and incidents to determine root cause and to prevent recurrence
  • Explore ways of extending our use of existing technologies where benefit exists
  • Doing analysis (e.g. for contract renewals)
  • Producing compelling and informative end-user communications (e.g. incident notifications)
  • Managing the administration associated with reporting on Service Desk performance, Risk, Incidents (i.e. overdues, escalations or otherwise) and Audit actions etc. This work involves progress chasing to ensure all tasks and updates are completed.
  • Reviewing and updating policies
  • Devising and implementing improvements to Software and Hardware Asset Management
  • Administering and assisting with recruitment, drafting Job Descriptions, preparing interview questions etc.
  • CAB Secretariat and manage all IT Change requests
  • Assistance with management of departmental finances and budgets including management of purchase order and invoice approvals
  • Dept. admin. (e.g. Holiday Charts, Away Days, Training etc.)

Requirements and prospects

Desired skills

Arrow Global are looking for someone with the ambition and drive to learn more.
They will support you by providing the opportunities to work alongside people with a wealth of experience to develop your skills and knowledge.

Ideally, you will hold a degree in Business or Technology or complete an Infrastructure Technician Level 3 apprenticeship or equivalent.
In addition to the passion for IT, you will also have:
  • Strong people and communication skills required
  • Ability to resolve issues quickly
  • Ability to change priorities at short notice
  • Strong problem-solving skills
  • Creative Mindset that can be applied to producing internal communications

Personal qualities

  • Tech Savvy
  • Eager to learn

Desired qualifications

  • A-Levels in ICT/Business/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT
  • Or a BTEC Extended Diploma in IT (180 credits)

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits of the role:
  • Competitive salary and attractive benefits package
  • The company pride themselves on rewarding success with their excellent bonus scheme and incentive package.
  • They also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs.
  • 25 days holiday rising to 30 days (plus opportunity to buy/sell)
  • Pension scheme - company matching up to 5%
  • Life Assurance 4x salary
  • Private medical insurance / Health plans
  • Income protection
  • Employee assistance program
  • Cycle to work scheme / Gym Flex / Gadget scheme
  • Free fruit and hot drinks

Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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