Network Engineer Apprentice
- Employer
- Fusion It Management Limited
- Location
- Unit 3, 99-101 Birds Royd Lane, Brighouse, HD6 1NG
- Salary
- £16,500.00 - £17,000.00 annually
- Closing date
- 13 May 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- June
- Duration
- Permanent
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To provide 1st line technical support to our clients, assisting them with hardware and software problems via phone, email or onsite.
Your duties and responsibilities in this role will consist of:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
This role requires at least 1-year experience working on an IT Helpdesk.
Your duties and responsibilities in this role will consist of:
- To provide remote technical support; answering support queries either onsite or via phone or email
- To maintain a high degree of customer service at all times, for all support queries and adhere to all internal processes for both ourselves and our clients
- To take ownership of user problems and be proactive when dealing with user issues, keeping the client up to date with their ongoing cases
- To log all calls on the call logging system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems efficiently and accurately
- Maintain a log of any software or hardware problems detected and escalate as required
- To escalate more complex service issues to your Team Leader
- To liaise with 3rd parties to resolve issues with software that cannot be solved ourselves
Requirements and prospects
Desired skills
- 1-year experience working on an IT Helpdesk
- Experience using a case management logging system
- Some networking knowledge (WAN, LAN)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7/ Windows 10)
- Experience using and troubleshooting Microsoft Office (e.g. Word, Excel and PowerPoint)
- Experience using and troubleshooting Microsoft Office 365
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Basic understanding of PC hardware set-up and configuration
- Good communication skills both over the phone and in person
Personal qualities
- Full UK Driving License (due to the nature of the role)
- Excellent telephone manner and
Desired qualifications
- 5 GCSEs at grades A*-C/9-4 at a minimum
- CompTIA A+ qualification (or equivalent) is desired but not essential
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
This role requires at least 1-year experience working on an IT Helpdesk.
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