IT Technical Apprentice - 11734

£7,800.00 annual salary
15 Jun 2017
15 Sep 2017
Role Type
Start Date
Annual wage £7,800.00

  • Working week Monday - Friday, 9:00 - 17:30

    Total hours per week: 37.50

  • Apprenticeship duration 14 months

  • Possible start date 21 Sep 2017

  • Date posted 15 Jun 2017

  • Distance 217.7 miles

  • Apprenticeship level Higher Level Apprenticeship

  • Reference number VAC001253545

  • Positions 1 available

  • Requirements and prospects Desired skills
    • Requirements of the IT Technical Apprentice:
    • Enthusiastic about IT and technology
    • Eager to learn and improve your knowledge
    • Ability to work well in a small team and on own initiative
    • Good communicator
    • Good problem solving skills, high attention to detail and the ability to 'look outside the box'
    • Commitment to a strong work ethic and to work within the values of Martin House
    • Being dedicated, compassionate and caring and respecting the children and families we support
    • This position will require a DBS check
    Personal qualities

    An enthusiastic and professional attitude and commitment to learning new skills

    Qualifications required

    Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English

    Future prospects 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Things to consider Benefits: • Apprentice rate + 10%) • Career progression and development are available for all our employees. • Dress code is smart casual within the hospice and office attire when external. • A sandwich lunch is provided each day. Other Information: Currently seeking a highly motivated individual to assist in our ICT (Information & Communication Technology) team providing front line support to our staff team, families and children. You will also be working with our IT support company Blue Logic (2 days a week). We have a small, very active ICT team that look after 20 servers and 100 desktop and laptop work stations. We also run wired and wireless networks. The apprentice will spend time working three days a week at Martin's House: • Support - Answering incoming calls and logging them into the helpdesk system. • With training, they will be Assisting staff, volunteers and families with issues on desktop, laptops and mobile devices. • Configuring new devices and setting them up on the network including use of active directory and Windows 10 operating system. • Helping staff with other software issues (Sage, ThankQ, TabsFM, Mstore, Sharepoint) The apprentice will spend two days a week with Blue Logic: • Support - answering incoming calls and log them onto the helpdesk system adding progress notes also. With training answer technical issues and resolve queries. • Commissioning - Installing operating systems onto PCs and carrying out basic configurations on PCs and desktops • Installation - Assisting Engineers on client's sites with Hardware and PC's. • This role also provides in-house training and the possibility of ongoing training if a permanent position is offered. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

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