Customer Service Practitioner Apprentice

Location
Tonbridge, Kent
Salary
Annual Wage £8,112
Posted
08 Apr 2019
Closes
08 May 2019
Ref
KT&A2363
Sector
Unspecified
Start Date
Immediate
Duration
Undisclosed

Employer Description

We are Software Solutions provider helping more that 300 clubs and schools manage data and generate revenues from our fully integrated, open platform.

We are EPoS, Mobile Apps and cashless payment specialists

Vacancy Description

This apprenticeship will allow you to gain a customer service level 3 apprenticeship and be part of a cutting-edge team handling day to day customer service support on mobile apps, EPoS, Golf Club Management software and cashless payment systems.

You will provide high quality service to our customers with a smile.

Roles will include:

  • Answering phones
  • Speaking with clients
  • Emails Support
  • Creating Tickets and Updating call records into CRM
  • On phone Training on Hardware & Software (training will be provided)
  • Equipment set up & Support

Wage

Annual Wage £8,112

Weekly wage £156

Bonus & Incentives

Hours

Monday to Friday – 8.45am to 5pm

40 hours per week

45 minute lunch breaks

Skills Required

  • Good Communication Skills
  • Must be hard working
  • Good attention to detail
  • Ability to use Mobile Apps
  • Excellent Written and Communication Skills
  • Ability to use office IT systems, including email, word processing

Personal Qualities

  • Enthusiasm and willingness to learn
  • Attention to detail
  • Professional
  • Driven

Qualifications Required

Preferably English and Maths GCSE (or equivalent) grades D/3 or above

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.