Customer Service Apprentice

Chatham, Kent
£146.25 per week
08 Apr 2019
08 May 2019
Start Date

Employer Description

Medway Embroidery is an established company located in the Medway Towns, but serving the whole country.

We can supply and embroider a wide range of polo shirts, fleeces, sweatshirts, T-shirts, caps, work shirts, as well as a large selection of corporate, promotional and work wear including Hi-Vis jackets.

Vacancy Description

This is a diverse and unique roll to learn to run and maintain embroidery machine, prepare printing designs and transfer designs onto garments.  You will be attracting potential customers by answering their questions and suggesting information to bring their ideas to life.  You will be required to answer customer enquiries via email and record information by completing the relevant paperwork.  There will also be a requirement to check and unpack deliveries as well as preparing orders for despatching.

Tasks will include:

  • Learning to use embroidery and printing machinery
  • Learning to use software to design logos
  • Communicating with customers regarding their design or order
  • Preparation of orders
  • Checking and unpacking orders
  • Taking payments from customers
  • Emailing and using the telephone


£146.25 per week


Monday to Friday

9.00am to 5.00pm

½ hour lunch

Skills Required

  • Ability to work on your own or as part of a team
  • Interest in Art & Design
  • Good communication skills
  • Attention to detail

Personal Qualities

  • Clean, tidy and presentable
  • Ability to communicate well on the phone, emails and face to face
  • Willingness to learn

Qualifications Required

Grades A-D/9-3 in GCSE Maths and English or equivalent.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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