Customer Success Manager Apprentice

Sandwich, Kent
3.90 + bonus linked to company profit, and personal performance
25 Apr 2019
25 May 2019
Start Date

Employer Description

Located in Discovery Park in Sandwich, a world-class vibrant community of skilled professionals, Custom Toys UK design and build soft toys, cuddly characters, stuffed animals, mascots and dolls for their corporate clients catering to all sectors from promotional items, through to mass retail.

Description of Vacancy

Due to expansion, Custom Toys is now seeking an apprentice Customer Success Manager to join our friendly team.

This role will focus on contacting existing customers in order to identify potential interest in all our product offerings. You will be expected to conduct some research on previous customer projects as well as gain an understanding of these customers needs prior to contacting them. Excellent telephone manner as well as strong verbal and written communication is essential for this role.

Tasks will include:

  • Contacting existing clients
  • Answering the phone and transferring calls/taking messages
  • Researching clients
  • Gaining experience in B2B + Networking
  • General office filing
  • Working in a small, professional team


£3.90 per hour + bonus linked to the company profit, and personal performance.


Monday – Friday

9am – 5pm

Skills Required

  • Attention to detail
  • Listening Skills
  • Organised

Personal Qualities

  • Hard working
  • Driven individual
  • Self-motivated
  • Team worker

Qualifications Required

GCSE in English and maths A-C/9-4 or equivalent.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2018, the NMW for Apprentices is £3.70 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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