Customer Service Practitioner (Level 2/Intermediate)

Herne Bay, Kent
£111 per week
25 Apr 2019
25 May 2019
Start Date

Employer Description

The shoe room Herne Bay is a friendly, independent shoe shop near the sea front which stocks brands such as UGG, Rieker, Lunar, Tamaris Fit Flop and Ruby Shoo.


Description of Vacancy

If you have a fondness for shoes, like engaging with people and have your eyes on a career in the fashion industry this is the perfect opportunity for you.

The Shoe Room is a looking for an enthusiastic and friendly apprentice to join its team and progress with the company.

Your role will go beyond the duties of the shop-floor and will also include boosting the shop’s social media profile, and learning how a small business operates.

You will also play a key role in organising brand launch events and benefit from a fantastic incentive scheme including staff uniform allowance and discounts.

This is an opportunity with clear scope for you to really make your mark, what are you waiting for?



We are looking for an apprentice who is eager to learn all aspects of working within a small independent shoe shop is run.

Duties will include but are not limited to the following:

Serving customers from all backgrounds to build loyalty; giving advice on styles and products

Learning about the types of footwear within the store including the technology behind the shoe designs

Boosting the organisation’s social media profile

Helping to organise in-house launch events for the public

Processing deliveries as they arrive

Promoting our brands and researching new ones

General Housekeeping duties including cleaning and painting.

Replenishing stock

Assisting with displays



£111 hours per week (£3.70 per hour)



30 working hours per week spread across the store’s opening times (9-5 Monday to Saturday)

Includes 5 weeks paid holiday per annum.


Skills Required

Previous customer service experience would be great but not essential for this role.


Personal Qualities

Flexible, enthusiastic with and interested in shoes.


Qualifications Required

Minimum grade A-D GCSE English and Maths (or equivalent)


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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