Council Tax and Business Rates Recovery Apprentice
Gravesham Borough Council is a local authority that provides services to residents.
Description of Vacancy
This role is to provide support to a busy team that collects unpaid Council Tax and Business Rates. The role is varied and can involve anything from completing statistics, monitoring enforcement agents to attending court to take notes. There is a lot of customer contact involved in the role including face to face contact, correspondence and telephone. This is an excellent opportunity to gain experience in debt recovery.
Responsible to the Senior Recovery Officer.
Supporting the recovery team and assisting in the collection of unpaid Council Tax and Business Rates. You will compile monthly statistics on recovery matters, check daily letters for accuracy and completeness as well as dealing with customers on the phone, face to face or by correspondence.
You will help monitor our enforcement agents to ensure expected performance.
You may also be required to attend court and take notes of hearings.
£144.30 per week
37 hours per week
Working Mon – Friday
Good customer care skills dealing with and advising members of the public in a professional manner under all circumstances
Knowledge of and the understanding of the importance of confidentiality
Good communication skills both written and verbal
Shows a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets
Trustworthy honest and assertive and able to work on own initiative
Commitment to equal opportunities
A minimum of 5 GCSE Grade C or above
Able to demonstrate a good level of numeracy
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.