Benefits Administration Apprentice
Housing Benefit and Council Tax Reduction.
We process claims from members of the public that are on either on a low income or have no income, that require help to meet their rent payments or council tax payments.
To assist in the administration of Housing Benefit claims, Council Tax reduction.
Working as part of a very busy team in the preparation and processes to confidentially gather information that will help determine if someone qualifies with help to meet their rental liability or their Council Tax liability,. The role requires gathering of data, updating of spreadsheets and general admin duties dealing with enquiries received from other departments and customers accordingly.
Responsible to the Assessments Team Leader, you will support the section with any admin process required of you that helps deliver efficiently Housing Benefit and Council Tax reduction.
Updating and maintaining computer and manual records of claim details
Compiling reports from data held on the computerised systems using spreadsheet technology, develop more comprehensive and detailed reports, where necessary.
Maintain confidential records and files and where necessary the preparation and presentation of evidence in appropriate cases.
Dealing with general enquiries from customers, by telephone, letter or email.
To carry out such other duties as may be required of you, commensurate with the grade and level of responsibility, as directed by management.
To develop a basic knowledge of Housing Benefit legislation and have a clear understanding about future changes.
Knowledge of the local council tax reduction scheme.
Effective liaison with internal and external departments including Housing, Council Tax, and other Government bodies.
To be an active member of a team providing a quality service that is Customer focused, modern and efficient.
To maintain confidentiality in line with GDPR.
A commitment to excellent customer service and the values of the Council.
To take an active part in corporate events.
£144.30 per week
37 hours per week
Working Mon – Friday
Ability to carry out basic Office skills
Ability to follow set procedures and routines
Good telephone manner
Good team player
5 GCSE’s or equivalent A-C grade
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.