Receptionist Apprentice

2 days left

Location
419 Main Road, Harwich, CO12 4EX
Salary
Weekly wage: £175
Posted
24 Apr 2019
Closes
24 May 2019
Ref
The Mayflower Medical Centre
Start Date
Immediate
Duration
12-18 months

As an apprentice receptionist, you will provide a friendly and professional service to all patients at The Mayflower Medical Centre and act as a focal point of communication between patients, doctors and other staff. Your main purpose would be to:

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, prompt, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main roles and responsibilities include:

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines (dedicated staff only)
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Attend staff meetings, check notice boards and collect email regularly

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
  • Confidentiality policy to be signed

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

About the employer

The Mayflower Medical Centre is an NHS practice that provides the highest quality healthcare to patients in the Harwich area. Their doctors, nurses and all our other staff are dedicated to offering a professional service to patients.

https://www.mayflowermedicalcentre.co.uk/

Address

419

Main Road

Harwich

CO12 4EX

Working week

  • Monday - Friday with varied hours between 8am and 8:30pm
  • Total hours per week: 37.00

Desired skills

  • Great communication skills
  • IT literate
  • Good attention to detail
  • Initiative to learn

Personal qualities

  • Approachable
  • Flexible
  • Friendly
  • Confident

Desired qualifications

  • It is desired that the successful candidate will have achieved GCSE (or equivalent) grades A*-C/9-4 in English and maths.
  • However, if not, we will help and support by providing Functional Skills training and exams.

Future prospects

  • There is the possibility for the successful candidate to then progress onto their Level 3 programme after completion of their Level 2.
  • Additionally there is the possibility to progress onto a full time position within the company for the right candidate.

Things to consider

  • The practice have extended opening hours some evenings. Therefore, the apprentice may be asked to start and work later on occasion.

Training to be provided

  • Level 2 in Customer Service
  • Functional Skills in Maths and English

This Apprenticeship programme will be delivered and completed in the workplace, meaning there is no required day release to college. Upon starting this Apprenticeship programme, the successful candidate will be allocated a training consultant who will visit them in the workplace.

The apprentice will have regular contact from their allocated training consultant and will be allocated time within their working hours to complete the work that is set for them as part of the Apprenticeship programme.

Apprenticeship standard
Customer service practitioner

Expected duration

13 months

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