Data Delivery Apprentice (an Arch apprenticeship)
- Employer
- Collinson (Central Services) Ltd
- Location
- 123, Houndsditch, London, EC3A 7BU
- Salary
- £18,000.00 annually
- Closing date
- 11 May 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- May
- Duration
- Permanent
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You'll be responsible for helping to deliver accurate data reports, communication extracts, customer / supplier support, web management and financial administration. You'll also communicate with internal departments to articulate a variety of briefs focused around data and operational processes in order to provide general support to the Client Services team.
This is an entry-level position for someone looking to build a career in a data technical delivery environment.
Key responsibilities
General responsibilities include:
More specifically for this role the candidate will perform the following tasks as part of a team:
Data
Communication
Support with the delivery of customer email communications, which may include:
Website Management
Stock Control
Customer / supplier support
Finance Management
Requirements and prospects
Desired skills
Personal qualities
Experience (when applicable):
Desired qualifications
Aminimumof5GCSEs(orequivalentqualifications)atgradeC/4 oraboveincludingEnglish and maths.
Future prospects
96% of Arch apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!
Things to consider
Before you apply for this role, have you asked yourself:
This is an entry-level position for someone looking to build a career in a data technical delivery environment.
Key responsibilities
General responsibilities include:
- Preparation and creation of customer data files used in digital client campaigns across a variety of digital media platforms
- Identify, collect and migrate data to/from a range of internal and external systems
- Manipulate and link different data sets as required
- Interpret and apply the organisations data and information security standards, policies and procedures to data management activities
- Measure and report on digital marketing activities
- Collect and compile data from different sources
- Perform database queries across multiple tables to extract data for analysis
- Assist with data quality checking and cleansing
- Apply structured techniques to problem solving, and analyses problems and resolves issues across a variety of digital platforms
More specifically for this role the candidate will perform the following tasks as part of a team:
Data
- Produce customer data files for use in digital marketing campaigns
- Preparing and distributing data reports on a weekly basis
- Carrying out ad-hoc manipulation of data in response to requests from the client or other team members
- Supporting with data investigations related to client queries, customer accounts / points calculations queries, sales information, data analysis output and system errors
Communication
Support with the delivery of customer email communications, which may include:
- Liaising with internal departments, client or 3rdparties to source information, checking information, manage timelines, obtain authorisation and secure approvals
- Prepare data for loading onto the email delivery platform for communications
- Prepare data for loading into the campaign analysis tool
- Generate post campaign reports and share findings with internal stakeholders and clients
Website Management
- Preparing, managing and checking content for customer website front-end
- Managing, setting up and testing content / rules for website back-end
- Investigating, resolving and testing system issues in conjunction with Client Service and IT teams
Stock Control
- Monitoring stock levels and ordering new stock where required
- Completing checks on Limited Stock report and checking it against figures in the system
Customer / supplier support
- Managing the customer & supplier support email inboxes, responding to queries in line with agreed service level agreements
- Responding and escalating issues reported via customer & supplier support email inboxes
- Using the system to investigate and manually award points to customers with missing points claim
Finance Management
- Completing checks on supplier invoices received
- Submitting supplier invoices for payment and updating the payment spread sheet
Requirements and prospects
Desired skills
- Excellent attention to detail
- Good at problem solving/data analysis
- Highly organised, with effective time management and the ability to prioritise and multi-task
- Ability to think laterally and work in a proactive manner
- Clear and confident communication skills, both verbal and written
- Natural ability to work as part of a team
Personal qualities
- Good level of education
- Enthusiasm for the role and an interest in data, analytics and reporting.
- Good knowledge of Microsoft Office, particularly Microsoft Excel is essential
Experience (when applicable):
- Highly motivated with a professional attitude and genuine interest in the role
- Able to understand how to manage delivery expectations and priorities of multiple stakeholders (internal and client)
- Experience of working in an environment where attention to detail is critical
- Experience of working with data (desirable)
- Experience of communicating with customers (desirable).
Desired qualifications
Aminimumof5GCSEs(orequivalentqualifications)atgradeC/4 oraboveincludingEnglish and maths.
Future prospects
96% of Arch apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!
Things to consider
Before you apply for this role, have you asked yourself:
- Do I live close enough to Aldgate that I could commute there and back every day?
- Do I meet the qualifications required for this role?
- Am I available to start an apprenticeship within the next two months?
- Do I want to work in the data industry and have I researched into it?
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