Service Desk Analyst Apprentice - 11536

Recruiter
KEYBRIDGE IT SOLUTIONS LTD
Location
London
Salary
£20,000.00 annual salary
Posted
13 Jul 2017
Closes
20 Aug 2017
Ref
VAC001276292
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
August
Duration
Permanent
Annual wage £20,000.00

  • Working week Monday-Friday - 9am-5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration 18 months

  • Possible start date 27 Aug 2017

  • Date posted 13 Jul 2017

  • Distance 46.1 miles

  • Apprenticeship level Higher Level Apprenticeship

  • Reference number VAC001276292

  • Positions 2 available

  • Requirements and prospects Desired skills
    • Good communication and interpersonal skills
    • Good organisational skills (juggling multiple calls/ tickets)
    • Experience of working in busy helpdesk environments
    • Ability to meet deadlines
    • Ability to work under pressure and in a team environment
    • Excellent knowledge of Windows Operating Systems and Networking
    • Good knowledge of Hyper V / VMware
    • An excellent knowledge of IT and the ability to troubleshoot problems
    • A desire to build and grow a successful and professional helpdesk
    Personal qualities

    An enthusiastic and professional attitude and commitment to learning new skills.

    Qualifications required
    • A Levels in ICT/Business/Computing
    • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
    • Or an International Baccalaureate at level 3 in ICT
    • Or a BTEC Extended Diploma in IT (180 credits)

    For any City and Guilds programmes the learner must be 18 on the first day of their apprenticeship.

    Future prospects 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Things to consider Benefits The opportunity to be part of this growing business on a permanent basis and learn from experienced IT professionals. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).