IT Support Engineer

Location
Enfield (London Borough), London (Greater)
Salary
£5phr
Posted
29 Apr 2019
Closes
29 May 2019
Specialism
IT
Start Date
May
Duration
12-18 months

 

  • To work as part of an Engineering team dealing with escalated tickets from 1st line support.
  • To manage user requests from our customers, including creating and testing new accounts and configuring them for the software.
  • This a desk based role which will include troubleshooting and handling customer queries. 

 

Main duties

  • Troubleshooting to identify and resolve issues.
  • Manage user requests from our customers inc. creating new users on the system.
  • Provide technical support for customers via phone and email.
  • Log all incidents and requests to our support the ticketing system.
  • Supporting first and third party software.
  • Support and maintain our data centres.

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