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Customer Service Apprenticeship

Employer
Key Training
Location
Stockport, Greater Manchester
Salary
£175.00 per week
Closing date
22 May 2019

View more

Specialism
Sales / Customer Service
Sector
Insurance
Role Type
Apprenticeship, Intermediate
Start Date
June
Duration
12-18 months

Job Details

Apprenticeship summary

Working week

  • Monday - Friday. Shift basis. hours 10 am - 6 pm or occasionally 8 am - 4 pm Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

The Customer Service Apprentice will provide support to Reacts customers, both private individuals and corporate clients, as well as administrative support to the operations manager, office administrator, and the wider React team.

This will include greeting visitors and customers, answering and responding to calls and e-mails.

Qualified candidates will have excellent verbal and written communication skills, computer literacy, an ability to multitask, and a positive, 'can-do' attitude and a friendly demeanour.

Role responsibilities:

  • Greet and direct visitors and customers in person and by phone/e-mail

Handle customer enquiries including:

  • Providing status updates
  • Taking payments
  • Arranging collections/deliveries
  • Noting complaints
  • Perform simple bookkeeping tasks, including invoicing
  • Conduct clerical duties, including filing, answering phone calls, responding to e-mails, and preparing documents
  • Provide administrative support for operations team

Requirements and prospects

Desired skills

  • Good knowledge of IT and the different Microsoft Excel packages
  • Good mathematical skills
  • Professional telephone manner
  • Patient, with an understanding of customers/clients needs

Personal qualities

  • Enthusiastic individual
  • Reliable
  • Good timekeeping skills
  • Punctual
  • Desire to do well - career wise
  • Interpersonal skills

Desired qualifications

  • GCSE (or equivalent) grades A*-C/9-4 in English and maths are essential for this role.

Future prospects

  • Full time position within the company available to the right candidate.

Training to be provided

  • Customer service practitioner standard (Level 2)
  • In-house training from the employer

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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