Customer Service Apprenticeship

Key Training
Stockport, Greater Manchester
£175.00 per week
02 May 2019
22 May 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday. Shift basis. hours 10 am - 6 pm or occasionally 8 am - 4 pm Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

The Customer Service Apprentice will provide support to Reacts customers, both private individuals and corporate clients, as well as administrative support to the operations manager, office administrator, and the wider React team.

This will include greeting visitors and customers, answering and responding to calls and e-mails.

Qualified candidates will have excellent verbal and written communication skills, computer literacy, an ability to multitask, and a positive, 'can-do' attitude and a friendly demeanour.

Role responsibilities:

  • Greet and direct visitors and customers in person and by phone/e-mail

Handle customer enquiries including:

  • Providing status updates
  • Taking payments
  • Arranging collections/deliveries
  • Noting complaints
  • Perform simple bookkeeping tasks, including invoicing
  • Conduct clerical duties, including filing, answering phone calls, responding to e-mails, and preparing documents
  • Provide administrative support for operations team

Requirements and prospects

Desired skills

  • Good knowledge of IT and the different Microsoft Excel packages
  • Good mathematical skills
  • Professional telephone manner
  • Patient, with an understanding of customers/clients needs

Personal qualities

  • Enthusiastic individual
  • Reliable
  • Good timekeeping skills
  • Punctual
  • Desire to do well - career wise
  • Interpersonal skills

Desired qualifications

  • GCSE (or equivalent) grades A*-C/9-4 in English and maths are essential for this role.

Future prospects

  • Full time position within the company available to the right candidate.

Training to be provided

  • Customer service practitioner standard (Level 2)
  • In-house training from the employer

Apprenticeship standard

  • Customer service practitioner