Customer Service Apprenticeship Level 2

Location
Accrington, Lancashire
Salary
£156.00 per week
Posted
02 May 2019
Closes
02 Jun 2019
Ref
REF: GLASS
Sector
Unspecified
Start Date
Immediate
Duration
Permanent

A fantastic opportunity has arisen for a company that has been providing quality canopies for nearly a quarter of a century and are seeking a Customer Service Apprentice to join their team.

Main duties will include:

  • Answering the telephone to and using sage accounts software.
  • Processing quotations & Sales orders for customers.
  • Despatching Orders.
  • Raising Purchase Orders.
  • Checking delivery notes and adding delivery dates to the system.
  • Inputting data & contacting customers via email.
  • Checking that recorded deliveries have been received.
  • Uploading details onto the database.
  • Arranging accommodation when necessary.
  • Creating PDF’s of sales invoices.
  • Scanning documents and saving them to the system.
  • Emailing invoices to customers.
  • Keeping the office area clean & tidy.

Working hours

Monday - Friday 8am – 5pm with 1 hour for lunch

Salary - £3.90 per hour / £156.00 per week

This role is relevant for the first two years after which depending on the candidates drive, determination, capability and motivation the intention is to move this role to a managerial position and the rate of pay will be reflected accordingly.

Must be keen & willing to learn, reliable, punctual and have a smart appearance with a polite and pleasant telephone manner.

What does the Apprenticeship Cover?

Our Customer Service Practitioner Apprenticeship Level 2 lasts for 13 months and is made up of 13

modules that will cover the totality of the standards. These will be delivered through online

and physical visits throughout the first 12 months of the qualification. During the first 12

months of the course, learners will develop a portfolio of their best work.

Learners will complete training and activities to cover 13 modules. These are

completed through workbooks, practical sessions and observations and have been designed

to meet the Customer Service Practitioner standard as well as the Level 2 Diploma for

Customer Service Practitioners (RQF).

What Qualifications will you Get?

• Customer Service Practitioner

Level 2 Standard

• Level 2 Customer Service Practitioners

Diploma (RQF)

• Level 1 Functional Skills Maths*

• Level 1 Functional Skills English*

*If Required

Any person that comes onto our apprenticeship programmes will in addition to the apprenticeship qualification have access to over 500 e-learning courses which you will gain certification for any undertaken. These are optional and not a requirement of the apprenticeship programme and totally free of charge.