Customer Service Apprenticeship

Key Training
Greater Manchester
£175.00 per week
09 May 2019
21 May 2019
M40 8WN
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9.30am - 5.30pm Total hours per week: 35.00

Weekly wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties: 

  • Communicating over the telephone and email customers
  • Use excellent customer service continuously
  • Organise and report data
  • Collating information
  • Postal duties
  • Fulfilling orders
  • Social media management and outreach
  • Store and retrieve information

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • Attention to detail
  • Excellent communication skills and telephone manner
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages and Social Media Platforms
  • Ability to work independently and as part of a team

Personal qualities

  • Punctual
  • Efficient
  • Confident
  • Be able to use your own initiative
  • Ambitious individual who is driven to achieve successful results
  • High Level of motivation

Desired qualifications

  • GCSE A-C in maths and English (or the equivalent) are desirable however not essential. 

Future prospects

  • Progression with the company and full time employment. 

Training to be provided

  • Customer Service Practitioner Standard
  • In house training from the employer
  • Functional Skills in maths and English if necessary

Apprenticeship standard

  • Customer service practitioner